Tenant refuse entry

[Anjilu]

We gave the tenant 24 hours notice that a plumber would be coming out because the hot water heater needs a filter and the  tenant complains the hot water is intermittent. The plumber was 2 hours late because his previous job took longer than expected and now she is sahing we cant go in. What are the laws for this?

[Kassandra RPM Alaska]

@Anjilu

It depends on "emergency" and how the 24 hours notice was done.  It doesn't appear to be an emergency - which is a sudden issue that could hurt the tenant or severaly damage the property if not taken care of right now.  So that means you must "post" or "serve" the 24 hour notice.   

1- The court uses midnight to midnight.  So if you post at 3 PM today...The "24" hours starts at midnight...so you could enter on the 28th

2- I typically give a 24 hour notice saying 8AM to 5PM so the plumber has all day and not a short window. 

if you don't have a proper serve notice: Here is one you could use LINK

Wish ya luck!

[BBFult]

Did you serve the notice or just a verbal/text/email thing?   If you didn't serve and for the right times, yes that tenant can refuse. i do wonder why the tenant is being picky. Most good tenants wouldn't care.

[Anjilu]

Its not an emergency. This tenant complains of intermittent hot water and there have been times the water pressure was non-exsistent because the hot water heater needs a filter.  Not sure if not having hot water is an emergency. We are new to being landlords

We gave 24 hours notice to enter the property and stated what time the appointment was scheduled for. 

We have rescheduled the appointment for Friday. So i will use the one you provided and try again. 

[Anjilu]

@BBFult we sent a text and called, both. She is a picky tenant and has refused technicians that we did not accompany, that we have called out for her. 

What do we do if the technician is late? Just give a broader range for time?

[BBFult]

I believe the rule is running water is required. Hot Water is not.

Under links or state laws on the website it has the "real" Landlord Tenant Act laws.

[BBFult]

1 minute ago, Anjilu said:

@BBFult we sent a text and called, both. She is a picky tenant and has refused technicians that we did not accompany, that we have called out for her. 

What do we do if the technician is late? Just give a broader range for time?

I would just give a larger window and in text updates as you get them. 

[Erik]

I'm with @BBFult on this one.  Give a 24 hour notice for entry but be generous in the amount of time you expect the repairman to be there.  Just keep in mind that tenant's have lives too and she may have legitimately not been able to accommodate letting him in.

[Anjilu]

We told her we would accompany him there when we heard she was no longer home and she said she wasn't confortable with us in the home when she isnt there. Is that a thing? I was offended, we rescheduled, im just learning for future reference at this point. 

We are new to landlording.

[KarlaH]

There are a lot of BAD landlords in town and many tenants talk about these landlords. So it is possible they are scared and just want to avoid other issues that might of happened in the past.  It is also slightly possible this is just a difficult tenant that has things they are hidding or just want to make sure they get their moneys worth.  

Just keep a business relationship and stay professional.  And be familiar with the rules lol.  I had a tenant catch me off guard before. This is why I enjoy the club.

[Anjilu]

Sooooo. This same tenant now shorted us rent, daying she held so much money per day that she had a water issue. No notice to do so or anything. Just picked a number and did. We contacted her asking her why she was short rent and found out that way. No receipts either. I know she is allowed to do so if we are negligent in providing hot water but we responded quickly and she had intermittent hot water, not no hot water, for 4 days. We found an example of the kind of notice she has to serve us with if she wants to go about that but she neglected to do so. Any links or documents we can use to cover our own butts? Thank you. 

[Kassandra RPM Alaska]

Yes, she has to serve a 10 day for you to correct the matter and have reciepts for damages.  

So just serve her a 7 day ASAP and don't chat with her.